Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

20% Restocking fee applies to ALL returns that are considered NON-DEFECTIVE items. We also deduct our shipping costs if you did not initially pay for shipping, or chose "free shipping option" during checkout.

How do I return?

• GO TO RETURNS CENTER AND FILL OUT THE FORM

What items are returnable?

• Within 30 days from the date of purchase
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Item that you damaged.
• Discounted items (if applicable)

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to the original payment method
• Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request. If you haven't done so 
GO TO RETURNS CENTER AND FILL OUT THE FORM.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us.

How do I return?

• GO TO RETURNS CENTER AND FILL OUT THE FORM.

20% Restocking fee applies to ALL returns that are considered NON-DEFECTIVE items. We also deduct our shipping costs if you did not initially pay for shipping, or chose "free shipping option" during checkout.